FAQs
Can I contact you if I experience a crisis?
Your therapist is not immediately accessible outside of appointment times. If you experience an emergency, please call the Suicide and Crisis Lifeline at 988, the Georgia Crisis and Access Line at 1-800-715-4225 or 911, or visit your nearest Emergency Room so that you can get the immediate care and attention you need. If you do access emergency services, please contact your therapist and update us on your status.
What is the No Surprise Act?
Under the law, healthcare providers must give clients who don’t have insurance or are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises.
Why therapy?
Therapy is about seeking unbiased, nonjudgmental support in a safe space. Through therapy clients have the potential to experience a significant reduction of stress, increased skills for identifying resolutions to specific problems, greater personal awareness and insight, and increased satisfaction in interpersonal relationships.
Do you accept insurance?
We currently accept Aetna, United Healthcare, Anthem Blue Cross Blue Shield, Oxford, Oscar Health, Medicaid, Caresource, PeachState, and Amerigroup. Each clinician accepts different insurance plans. Please obtain your copay or cost-share amount and coverage through your insurance provider for behavioral health services prior to your initial assessment. If you have other insurance we can provide out-of-network (OON) reimbursement documentation, which is known as a superbill for you to submit to your insurance for possible reimbursement. Please contact your insurance company for further information regarding out of network reimbursement rates.
How long are each therapy session?
Individual counseling will last approximately 50 minutes. This 50 minutes is referred to as a "therapeutic hour."
Relationship Therapy (Two or more people) will last approximately 50-60 minutes.
*In some situations counseling may be shorter than the above times. Insurance benefits may affect session times listed above.
How often do I need to see my therapist?
Weekly sessions are encouraged however you can discuss a different frequency of treatment with your therapist. As you progress towards your treatment goals your frequency of treatment will decrease.
What are your accepted payment methods?
We accept debit, credit, HSA, or FSA cards. Payment is processed at the time of service and can be made securely through the patient portal prior to session.
What is your cancellation policy?
We have a 24-hour cancellation policy. Before your appointment, you’ll receive a reminder email and/or reminder text message, ensuring you have adequate time to reschedule your appointment if necessary. If you aren’t able to cancel within the 24-hour window, you’ll be charged a late cancellation fee.
Is a diagnosis required for treatment?
Yes, if using insurance for services or requesting a superbill. Insurance requires services be provided based on medical necessity which involves a diagnosable condition.